Now that the strike of the Covid-19 pandemic has hit the world, independent restaurant businesses are reconsidering their self-ordering kiosks to be implemented in their restaurant. What was formerly seen to be an expensive and unattractive piece of technology is now recognized as a useful and cost-effective alternative for restaurants as well as a convenient alternative for the customers.
As years pass by, self-ordering kiosk technology is being implemented by an increasing number of restaurants around the world including the famous fast-food chain, McDonald’s. Self-ordering kiosks are the ultimate solution for the future for many restaurant businesses, as they provide useful automation and ensure efficiency in a variety of ways.
What is a self-ordering kiosk?
Self-ordering kiosks which are integrated with the restaurant’s point of sale (POS) system, are a rapidly growing number of attractions and many restaurants choose this technology tool to change the way how orders are made by their customers.
A self-ordering kiosk is touch screen technology equipment that enables customers to place orders in a new way without the need for any assistance. Customers can now swiftly browse through the kiosk and choose their desired foods and drinks before placing their orders.
With self-ordering kiosks for restaurants Malaysia, customers can modify their orders and make a payment with a credit card using the technology tool with POS system capability.
The Advantages of self-ordering kiosk
1. Reduce Waiting Time
Customers do not like to wait for a long time just to place their orders at a restaurant. Long lines make it difficult to place an order, especially at fast-food restaurants like McDonald’s and KFC during peak business hours.
Customers and restaurants are both going to be benefited from self-ordering kiosks as they make the ordering process fast and simple. As a result, this tool will help reduce your customers’ waiting time for their orders to take place.
2. Enhance Ordering Process
Self-ordering kiosks make it convenient for customers to explore the menu, place orders, and make a payment by themselves. Customers can choose to eat in or take out and pay for their meals with a swipe of credit cards only. Order accuracy has always been an issue, particularly at fast-food restaurants.
Aside from the slowness of the process, the order changes made by the customers are never precise. With the help of self-ordering kiosks, customers now can add, change or delete their orders and specify how they want their meals to be prepared.
3. Decrease Labor Costs
If a restaurant does not have a self-ordering kiosk, that means the restaurant owners have to recruit more staff for their restaurants to accept orders at the counter. With this kiosk, a restaurant does not have to require as many workers to take orders and entertain their customers. This reduces the reliance on the workers and allows them to focus on the other tasks that need more attention.
Front-of-house employees who used to manually accept orders from the customers can now be assigned to any other jobs in the kitchen, for example. Saving money on labor could help restaurants on a limited budget keep their operational costs low enough to survive for a long time.